If the backup has to be recovered from, how quickly can access be provided to the recovered system?
Taken from this site: Alloy Service Levels
As we perform full database backups for Alloy every evening, we can support a Recovery Point Objective of 24 hours.
Our Recovery Time Objective is 4 working hours. Working hours are 08:00 to 18:00 Monday to Friday BST/GMT as applicable.